Our advantages for you

Directly from the manufacturer

Free Shipping over £150

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Insured shipping & free return shipping

30 days right of withdrawal

Member Deals

Look forward to many attractive offers - from regular price benefits, multiple points promotions, invitations to our events to a personal birthday voucher. Become a member now and save on shipping costs, because we deliver your orders to your home free of charge all year round.

Order online - return offline

Order online - return offline

Our service for you: you can now return items purchased online in-store.¹

Breakage replacement guarantee Kiddy

Villeroy & Boch guarantees against breakage for two years from date of purchase all porcelain items from the Villeroy & Boch children’s ranges 'Happy as a bear', 'Hungry as a bear',‘Chewy around the World’, ‘Lily in Magicland’, ‘Chewy’s Treasure Hunt’ and ‘Animal Friends’, that have been bought in Europe.

Pattern Availability Pledge

Our pledge to our customers:

We won't run out on you! In the event that your pattern is discontinued at some future date, we will notify you up to 12 months in advance.

¹Only in participating Houses of Villeroy & Boch. Please make an appointment in advance, only if this is allowed under the current coronavirus regulations. Please complete the return form and bring it and the return label with you, otherwise we will not be able to take back the item(s). You will find both in your parcel. The purchase price will not be refunded in-store, instead refunds will be issued to the original payment method.

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