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Villeroy & Boch guarantees against breakage for two years from date of purchase all porcelain items from the Villeroy & Boch children’s ranges 'Happy as a bear', 'Hungry as a bear',‘Chewy around the World’, ‘Lily in Magicland’, ‘Chewy’s Treasure Hunt’ and ‘Animal Friends’, that have been bought in Europe.
1. The following conditions must be met in order to obtain payment under the guarantee:
· A product in the above-listed ranges has broken
· The product was used for the purpose for which it was intended
· The product was bought in Europe
2. If a porcelain item from one of the Villeroy & Boch ranges 'Happy as a bear', 'Hungry as a bear' ,‘Chewy around the World’, Lily in Magicland’, ‘Chewy’s Treasure Hunt’ or ‘Animal Friends’ breaks within two years of purchase, we will supply a free replacement within Europe as part of this guarantee. If the affected pieces are no longer in production, we will supply a similar product of our choice from the current range, or refund the purchase price.
3. To make a guarantee claim, please send a photo of the item and the purchase receipt to:
or via postal service to:
Villeroy & Boch AG
Unternehmensbereich Dining & Lifestyle
Legal rights are reserved under the Villeroy & Boch guarantee and are not limited by the guarantee where they are more advantageous for the end customer.
The guarantee also does not affect the rights of the original customer as well as any of those of the consumer against the seller from whom the original customer acquired the product.
The Villeroy & Boch guarantee is subject to German law. The place of performance for the obligations under the Villeroy & Boch guarantee is Mettlach, Germany. To the extent permitted by law, jurisdiction shall be the headquarters of Villeroy & Boch.