Delivery & Payment


Delivery Charges

£30 on orders under £250 and FREE when you spend £250 or more. All delivery charges refer to one order to one destination in the UK. All orders are shipped from our central warehouse in Merzig, Germany (via TNT Express), and take approximately 5-7 working days to arrive.

Orders on this site are accepted for delivery to addresses within the United Kingdom only.

Orders from the Channel Islands can not currently be fulfilled.

International deliveries

International deliveries are currently not available from our UK online store, however if you wish to purchase items for international deliveries we can arrange this for you from one of our concession stores around the UK.

Find your nearest store by using our 'Store finder' link at the bottom of the website, call us on 00800 6864 8110 or email us to [email protected] indicating what items you are interested in, where your preferred shopping area is and we will find the nearest stores for you.


Full payment of your order will be taken at the time your order is processed. Items in stock will be delivered within 4-6 days of your order being placed. If an item is currently out of stock, it will be dispatched as soon as it becomes available.

Our payments options include all major debit and credit cards (Visa, Master Card, American Express), as well as PayPal.


Villeroy & Boch (UK) are happy to assist you in returning any damaged or unwanted product within 30 days of delivery. Please contact us by emailing to [email protected], by quoting your order number and the list of items you wish to return. Where goods have arrived damaged or incomplete, please attach an image showing the damage so that we can investigate with our courier service. We will reply within 24 hours (Inquiries received over weekends/bank holidays will be dealt with on the next working day) with instructions of how you can return the items or what to do next.

Questions about your order?

For enquiries about a specific order or questions/comments in general please

email customer services: [email protected]

write to us at:

Villeroy & Boch AG
Customer Care Center
Rieffstr. 46
66663 Merzig

or phone us:
00800 6864 8110 (lines are open Monday - Friday 8am to 4pm, or please leave a voicemail ouside of office hours)


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