Yes, the Villeroy & Boch online shop is a secure shopping site.
Our Villeroy & Boch online shop has the largest current selection available. The pattern you are looking for may have been discontinued and no longer in production. We recommend checking online auctions to see if you can find discontinued patterns. Our service team is also here to help you identify other complementing products from our current assortment to match your existing collection.
If an item is temporarily out of stock you will not be able to add this product to your shopping cart. As a registered customer, you have the option of saving currently sold-out items in your wish list and being notified by email when they are available again. To do this, all you need to do is sign into your customer account, save the desired item in your wish list and enable the notification via the drop-down menu (click on the three dots in the item tile). You will then automatically receive an informational email to the email address indicated in your customer account as soon as the item is back in stock.
Simply register online or in a participating House of Villeroy & Boch / Villeroy & Boch outlet and enjoy the benefits straight away. You can find the conditions for participation here.
You can start earning My Club points just by registering: Get up to 900 My Club points when you first register: 400 My Club points for your registration with confirmation of your email address, 300 My Club points for specifying your postal address and another 200 My Club points if you specify your date of birth.
For each purchase in our online shop, in participating Houses of Villeroy & Boch and in Villeroy & Boch outlets, you will receive My Club points. When placing orders in the online shop, make sure to log into your My Club account before placing the order.
For euro countries, the following applies: You will receive 1 point for each euro you spend. A point is worth 1 cent. For example, for a purchase of €100, you will receive a total of 100 My Club points which have a combined value of €1, or 1 CHF in Switzerland and Liechtenstein, £1 in the United Kingdom, $1 in the USA, Canada, Australia, 5 Zloty in Poland, 10 SEK in Sweden, 10 NOK in Norway or 8 DKK in Denmark.
You will receive My Club points for each full euro in the euro currency area or CHF in Switzerland and Liechtenstein, GBP in the United Kingdom, dollars in the USA, Canada, Australia, Zloty in Poland, SEK in Sweden, NOK in Norway or DKK in Denmark.
It is not possible to credit My Club points retrospectively. Therefore please remember to log into your My Club account when placing orders in the online shop and tell staff in the Houses of Villeroy & Boch and Villeroy & Boch outlets of your My Club membership before your purchases are processed.
You can redeem My Club points at any time within the corresponding currency area in the Villeroy & Boch online shop, in participating Houses of Villeroy & Boch and in the Villeroy & Boch outlets.
Each of these points depends on the respective currency area and corresponds to a value of 1 cent in the euro currency area or 1 centime in Switzerland and Liechtenstein, 1 pence in the United Kingdom, 1 cent in the USA, Canada, Australia, 5 groszy in Poland, 10 öre in Sweden and Norway, and 8 Øre in Denmark.
The points will be displayed as soon as possible. When you make a purchase in our online shop and in our Villeroy & Boch Stores, the points will be credited to your points account within 24 hours upon invoicing.
My Club points are valid for 3 years. You will be notified of the expiry of your points by newsletter 3 months in advance.
The points are locked for the first 30 days after your purchase and are automatically released after the end of the withdrawal period.
You can view your points at any time in your account.
To unsubscribe, please contact our Customer Happiness Team directly. You must unsubscribe in writing. When you unsubscribe, please state whether you would like to redeem your My Club points first.
Please click on “Forgot your password”. We will send you a new password via email.
You always log in with your email address.
You can change your address details online in your account and at the till in one of our participating stores. Only your email address cannot be changed. If your email address has changed, please contact our Service team directly.
No customer account is registered for the email address stated. Please note that registering for the newsletter is not the same as registering in our online shop. You are still able to receive the newsletter even without creating your own account.
Please register quickly and easily here for an account in the online shop.
As a registered customer and My Club member, you will enjoy many benefits. You can track and view your orders, save your favourite and desired items, benefit from exclusive My Club sales and are informed of all the latest news.
As soon as your order leaves the warehouse you will receive a shipping confirmation that includes your DPD tracking number. Additionally you can log into your account and choose “My Orders” on the left hand side to see your order details.
Unfortunately after an order is placed we are unable to cancel or make changes to it. However you can just refuse your order when it will be delivered so it will be returned to us and you will receive a refund.
Unfortunately after an order is placed we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive and then simply return unwanted items.
Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.
To view your order history, log in to your account, and then click “My Orders” on the left hand side. All of your recent orders will be available to view.
The Check & Reserve function allows you to check whether any item is currently available in your local Villeroy & Boch store. Simply enter your postcode to immediately call up an overview of stocks. You can then reserve the item by phone or order it directly for convenient home delivery.
Villeroy & Boch offers the 3 most commonly used payment methods for online purchases: PayPal, credit card and purchase on account (via Klarna).
Vouchers can only be entered in the basket during the order process. Retrospective redemption is, unfortunately, not possible.
PayPal offers a choice of payment methods: bank transfer, payment by credit card, debit or PayPal Credit. At the end of the order process, you will be forwarded directly to PayPal to make the payment. If you already have a PayPal account, you simply need to enter your login details. Otherwise, you will be given the option of creating a new PayPal account when you place your order. You can find more information about PayPal under the PayPal FAQs.
In the basket, type your voucher code into the field “I have a voucher code” and then click on “redeem”. The amount of the voucher will then be deducted directly from the order value. If you receive an error message, please check your entry again and refer to the voucher conditions.
An authorisation of 1 cent is taken when the order is placed and immediately credited back to the card. The full purchase price will be debited as soon as your order is handed over to our logistics department for processing. We do not store your credit card details. These are transmitted to our payment service provider in an SSL encrypted format. They are forwarded to the payment provider after confirmation of purchase.
You will receive an invoice by email which you can pay within 14 days of receipt of the goods. This allows you to actually see the goods before accepting them even when ordering online. If you decide to return the items, there is no need to pay the invoice.
You will receive the invoice by email after the goods ship. No paper invoice is enclosed in the package.
Prepayment means the customer has to pay for the ordered goods before receiving them. As wae cannot schedule shipment until after receipt of payment, this would mean longer waiting times for the customer.
The shipping costs are £9.90. From an order value of £25 for My Club Gold Members, from £50 for My Club Members and from £150 for non-members, we will deliver free of charge. In all three cases, the minimum value applies after deduction of all vouchers. You can create your personal customer account here:
All orders placed online are shipped via DPD.
The order ships from our warehouse in Merzig/Germany (via DPD) and will arrive inwithin 5 to 7 working days after the order is placed depending on your location. You will be notified of the status of your order by email.
We accept returns on orders within 30 days of purchase. To return items free of charge, please apply the free returns label enclosed within your delivery parcel and drop your return off in your nearest DPD shop. Once your return is received and processed, a credit to the original method of payment will be applied.
Further information on General Terms and Conditions for the purchase of goods in the Villeroy & Boch online shop
If your order arrived damaged, or an ordered item has a defect, please use our contact form: https://www.villeroy-boch.co.uk/dining-lifestyle/service/contact/contact-tableware.html or send an email to our service team. [email protected]
Please give us your order numberand send us a photo of the item affected.
Our team will get in touch with you promptly. It is not necessary to return the item in most cases. If, in rare cases, it should be necessary to send the item back, ship the package to the address specified on the return label. You can use the enclosed adhesive return label for this purpose.
New measures in the Offensive Weapons Act 2019 has tightened restrictions on the online sales of cutlery. This guidance means we have to treat all cutlery and kitchen knives as bladed articles and therefore, we must sell them according to the appropriate regulations. As of 6th April 2022, all knives, including cutlery knives, will require Age Verification and have to be dispatched via an Age Verified Delivery service.
As a responsible retailer, the protection of our customers is a priority. We are complying with all the necessary legislation to ensure that we are not allowing minors to purchase any age-restricted items on our website and therefore, we have removed all cutlery knives and bladed articles from our website until we put all respective Age Verification processes in place. In the meantime, knives and cutlery sets are available to purchase in our stores.
We are currently implementing an Age Verification process on our website. As soon as this process is in place, knives and cutlery sets will be available to purchase again. We will inform all customers via our newsletter about their availability. Register here to receive updates from Villeroy & Boch.
We will begin initiating the Age Verification process in late 2022 for customers wanting to purchase age restricted products. Please sign up for our newsletter here to be notified when this is in place.
Yes, please show a valid, original ID (we cannot accept copies) to our staff to verify you are over the age of 18.
Acceptable forms of ID are:
- Valid Passport
- Drivers Licence
Please visit one of our stores or retailers. You can find a list of our UK stockists here.
Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.
Metallic Embellishing: Dinnerware with gold or platinum embellishments (examples include but are not limited to Anmut My Colour, Amazonia, etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.
Your crystal stemware/glassware is dishwasher safe. We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.
Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.
When you place your order, you can select the product(s) in the shopping basket that you would like us to gift wrap. You can also add a greeting card, which we will enclose either with your personal message printed or blank.
We charge £3.90 per gift package. The greeting card is free.
You can decide whether you want us to print your message onto the card or whether you would prefer to write it yourself.
Yes, we can deliver your gift to any address in the UK. Our delivery note does not include prices and you will receive the invoice by email, as usual.
New: We can gift wrap your order. We can also gift wrap many of our products and add a greeting card with your personal message. We will send your order, if so desired, directly to the person you want to surprise.
Still have questions?
We are happy to help you! Contact us at [email protected] or call for free from monday - friday 10am - 5pm: 00800 6864 8110
As a registered customer, you have the option of saving currently sold-out items in your wish list and being notified by email when they are available again. To do this, all you need to do is sign into your customer account, save the desired item in your wish list and enable the notification via the drop-down menu (click on the three dots in the item tile). You will then automatically receive an informational email to the email address indicated in your customer account as soon as the item is back in stock.
No, there is no availability service for the like.by Villeroy & Boch range.
You can combine your tableware service with any series of your choice in the same material. This will ensure there are no differences in colour. We offer the materials premium porcelain (= fine china), premium bone porcelain (= bone china) and hard porcelain.➥ Learn more about materials
Not sure? Our expert team will be happy to advise you. Simply contact us via Contact form
Our table cutlery is made from 18/10 stainless steel. Rust found on cutlery is usually surface rust. These rust particles detach from non-stainless items during cleaning in the dishwasher, e.g. steel pots, and adhere to the surface of cutlery, in particular knife blades. However, this has nothing to do with the quality of the cutlery. The rust deposits are caused by an external factor.
If this surface rust has not yet adhered too strongly, you can remove it using a standard stainless steel cleaner, e.g. Etolit or a ceramic glass hob cleaner.
Grey/black discolouration is usually caused by superficial deposits resulting from contact between the porcelain and metal objects. For example, cutlery or other metal items cleaned in the dishwasher with the tableware, a damaged dishwasher basket or Cromargan steel sinks. If the coating has not yet adhered too strongly, you can remove it using a standard stainless steel cleaner, e.g. Etolit or a ceramic glass hob cleaner.
Our ceramic museum will be happy to help you. Please send a photo of the item and the base stamp to [email protected]
Our service team will be happy to check the availability of your decor or suggest suitable alternatives. Please simply send a photo of your series and the base stamp using our contact form
NOBLESSE is a special decor that is only available from retail outlets. With the exception of the cups, the ROYAL collection has an identical shape and therefore NOBLESSE and ROYAL can be ideally combined.
Unfortunately, discontinued series are no longer available. We have no remaining stocks of these collections and no further production/new editions are planned.
Pottery is a fascinating art form that combines craft tradition with modern design. Each piece is a one-off thanks to fascinating effect glazes that create different patterns and colour gradients. From light porcelain to rustic earthenware, each material has its own special look and impresses with its unique charm ➥ Find out more about Pottery
All porcelain items from our current range can be used in the oven. Please avoid any sudden changes in temperature, i.e. heat the items up slowly and leave them to cool down. Do not place items in a preheated oven.
However, you can heat up porcelain with hot water or in an oven at a low temperature and then place it in a preheated oven if specified in the recipe.
You rightly expect high quality and product safety from Villeroy & Boch. No lead, cadmium or other heavy metals are added to the glazes and porcelain compounds. Heavy metals may be present in paints or decorative images as complexing agents. Before the market launch of the product and at regular intervals, internal and external laboratories conduct independent tests on heavy metal levels. We always comply with the required threshold values. You can find the declarations of conformity here:
In general, all our decors, with the exception of tableware with precious metal components, are microwave-safe. Decors with gold or platinum plating are not suitable for use in the microwave. You can find details for each item on our website.