My Club members receive My Club points on eligible purchases after identifying themselves as members at the till or in the online shop. In store, members need to give an identification number in the online customer account or their email address. In e-shops, members need to enter their personal email address and chosen password.
After successful identification, your purchases will be recorded in your individual My Club account. You must identify yourself as a member of the programme before each purchase by, for example, presenting your customer number at the till in store or identifying yourself as a My Club member when ordering in the online shop. Your membership number is not transferrable and must not be given to other people. Retrospective recording of purchases for which you have not identified yourself as a My Club member is not possible. Eligible purchases are purchases made in one of the participating Villeroy & Boch shops – The House of Villeroy & Boch, Villeroy & Boch outlets, Villeroy & Boch pop-up stores and the e-shops in the participating countries (Germany, Switzerland, Luxembourg, Belgium, the Netherlands, Austria, the Principality of Liechtenstein, France, the Principality of Monaco, Great Britain, Ireland, Italy, Spain, Poland, Denmark, Sweden, Norway, Finland, USA, Canada, Australia) on our website villeroyboch.com/shop.
When an eligible purchase is cancelled (e.g. by withdrawing, returning the product(s), terminating the agreement, appealing, etc.), Villeroy & Boch reserves the right to cancel the My Club points credited for this purchase.
Bonus points are rewarded in line with the purchase price on the receipt incl. VAT. My Club points are credited to the participant on the receipt including VAT. Each of these My Club points corresponds to a value of 1 cent in the euro currency area or 1 centime in Switzerland and Liechtenstein, 1 pence in the United Kingdom, 1 cent in the USA, Canada, Australia, 5 groszy in Poland, 10 öre in Sweden, Norway, 8 öre in Denmark.
Earning and redeeming My Club points is linked to a currency and can only take place in one currency zone. My Club points can only be credited for non-commercial purchases. In some cases, no My Club points are awarded when using other discount programmes (e.g. family & friends or stock sales).
At different times, Villeroy & Boch will organise special promotions for members of the My Club customer club. In some cases, these will be open to all members; in other cases, just to certain sub-groups. The spectrum ranges from “multi-point promotions” with higher points awarded for purchases of special ranges with earlier access to new products (“pre-sale”) to special discounts for My Club members (“member deals”). Villeroy & Boch reserves the right to launch more promotions and end existing promotions. In each case, the specific framework conditions for each promotion will be published separately with the promotion.
