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FREQUENTLY ASKED QUESTIONS

How can we help you? Welcome to our FAQs! Here we answer frequently asked questions. If you have any further questions, we are happy to help!

Content

  • Online Shop FAQs
  • Bath & Wellness FAQs
  • Living and dining area FAQs
  • Kitchen FAQs
  • My Club FAQs

We are happy to help

  • Find answers to frequently asked questions about all areas of our online and offline product range, your orders, our services and much more on our FAQ pages compiled for you by the V&B Customer Happiness Team.

Online Shop FAQs

Discover the most important online shop questions for a smooth shopping experience. Click to find out all the details and contact us for further assistance if needed.

All online shop FAQs
A round box with a Villeroy & Boch floral-patterned Statement crockery set with a cloth, a margarita flower and apricots as a gift.

Secure payment by card or on account

Free delivery 

for My Club members from £50

30-day returns policy

Frequently asked questions - Bathroom

Do you have any questions about bathrooms and wellness? Here you will find many answers on topics such as CeramicPlus, cleaning and care or planning and advice. 

A bathroom with an Artis washbasin in the colour Frozen and Finion furniture.

Frequently asked questions - Living and dining area

Welcome to the living and dining room section! Discover answers to frequently asked questions about how to optimise your home. From furnishing tips and decorating ideas to practical solutions, you'll find everything you need to make your living and dining room a cosy and functional space.

A black table in an elegant living room set with glasses, rectangular crockery and cutlery from the Villeroy & Boch Manufacture collection.

Kitchen FAQs

Can I still obtain articles that are no longer in the current Villeroy & Boch range? Is a ceramic sink easy to clean? Are there other installation options apart from the classic built-in sink? You will find relevant answers to these questions and many other frequently asked questions here. 

My Club FAQs

Welcome to the My Club customer club! Here you will find answers to frequently asked questions. Discover the benefits of membership and how to make the most of your My Club experience. Click on the questions below to find out more details.

My Club from Villeroy & Boch

COMPETENT AND FOR EVERY OCCASION

Service & advice

A modern guest bathroom with a ViClean-I200 shower toilet and Artis washbasin.

Bathroom Planner

The online Bathroom Planner allows you to plan your bathroom online according to your wishes and requirements in just a few steps.

Open the Bathroom Planner
Smiling man with headset working on a computer in an office environment.

Online video consultation for your bathroom

Our planning experts will design your new bathroom with you online free of charge.

To the video consultation
Minimalist shelves with decorative items, including mugs labelled "Home", a framed abstract facial image and a potted plant.

Pattern availability service

If your porcelain series should ever be discontinued, you can be informed in good time by our re-purchase service.

Register now

Top product categories

  • Gourmet plates
  • Table cutlery
  • Decanter
  • Wall-mounted washbasins
  • Rimless toilets

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