Your complaint

We are here to help.

In order to process your complaint, please provide some information on the product in question and your purchase. ​ You can also upload photos and receipts using the following complaint form so we can process your complaint as quickly as possible.

Your contact details

Salutation
First name *
Surname *
Name of company
Address *
ZIP *
City *
Country
Phone
Email *
Repeat email *
Date of birth
Customer number
Your 10-digit Villeroy & Boch customer number starts with 50

Your purchase

Where did you purchase the product? *
Retail includes our Houses of Villeroy & Boch, all specialist retail partners, furniture shops, department stores and online retailers (except for the Villeroy & Boch online shop)
*
Date of purchase *
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Upload receipt or invoice
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Supported file formats: PNG, JPG & PDF. Maximum upload size 10 MB

Your upload:

Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Item & description of fault

Item number or product description *
What is the reason for your complaint? *
Quantity *
Description of complaint
Description of complaint *

+ Add another item
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Upload product photos
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Supported file formats: PNG, JPG & PDF. Maximum upload size 10 MB

Your upload:


File exceeds the maximum upload size.
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*Please fill in your details. Fields marked * are mandatory.