We’re here for you!

Important information about COVID-19 and shopping in-store


In the current situation, we want to assure you that we are doing everything we can to protect you and our employees.
Your health and that of our employees is our primary concern.


We have put in place the following steps in our stores:

1. We have carried out a COVID-19 risk assessment and shared the results with the people who work here
2. We have cleaning, handwashing and hygiene procedures in line with guidance
3. We have taken all reasonable steps to help people work from home
4. We have taken all reasonable steps to maintain a 2m distance in the workplace
5. Where people cannot be 2m apart, we have done everything practical to manage transmission risk


This is why we have put together everything you need to know about shopping at Villeroy & Boch here.
If you have any questions, please contact us at
We hope you have a safe and relaxed in-store shopping experience despite these challenging times.

Your Villeroy & Boch team

We’re still smiling behind our masks
It is now compulsory to wear a mouth/nose mask in our stores. That also applies to our employees who are happy to serve you despite the unusual situation. In case you forget your mask, we’ll be happy to help you out.

Stay safe by keeping your distance
The general guidelines also apply to our stores: you and our employees have to keep at least 2.0 metres apart from other people. If we can’t serve you immediately, please be patient – simply spend a little more time being inspired.

We provide plenty of space
To make it as easy as possible to adhere to the distancing guidelines, we only allow a maximum capacity of one customer per 20 m2 in our stores. Should you have to wait outside the store, you could browse our online shop.

Floor markers help at the tills
You’ve probably seen them at the supermarket: floor markers at the tills show the minimum distance to make sure that you and our employees are protected everywhere.

Hygiene is king
We sanitise and clean wherever we can. It might be a little annoying now and then, but it will help keep us all safe through these difficult times.

Questions about shopping in-store

We will get through these tough times with patience and kindness. Things are bound to not work straight away as you or we are used to.
We’re looking forward to seeing you in our stores and online shop.

We’re looking forward to your visit. Stay healthy and safe!