For you: Our services

More relaxed shopping with Villeroy & Boch

Service before purchase


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Telephone advice

Availability in stores

Stay up to date

Whether online or offline, Villeroy & Boch offers you expert advice and rapid service at all times. You can use our handy online contact form or our customer hotline to very easily check whether your chosen product is in stock at a store near you. Our free email newsletter ensures you are always up to date with promotions, discounts and new products.

Service during purchase


Gift voucher

Gift list

Global Blue

Tax free shopping in your store

Fast, convenient, competent

It is now even easier to purchase from the Villeroy & Boch online shop or in stores. You can select your chosen products online and have them delivered free of charge to your nearest House of Villeroy & Boch. We will be happy to provide you with personal advice here.

 

You can buy our handy Villeroy & Boch gift vouchers very easily directly from a House of Villeroy & Boch store. For special occasions such as weddings or birthdays, our new gift list feature will help you to compile your own personal dream collection.

Service after purchase


Privilege Card

Benefit and bonus programme

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Information service

We will notify you if a collection is withdrawn from the range.

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Return of goods

in store

All-round service

You can continue to enjoy additional benefits of our services even after your purchase. You can use the exclusive Villeroy & Boch Privilege Card to collect bonus points on future purchases. Our information service will also keep you updated about your favourite patterns, to give you the opportunity to purchase any missing items in time if a collection is to be discontinued. You can of course return or exchange goods easily in our stores.


Additional online benefits

Direct from the manufacturer
Only top quality items
Purchase on account
Complete range available
Insured shipping
30-day return period
Free & simple return process
Domestic customer service
Breakages guarantee
Satisfaction guarantee
SSL encryption

Give us a call!

Do you have any questions? Our Customer Care Centre will be happy to advise you.
00800 6864 8110
for any questions on the topic of tableware.

Our service hotline is open from Monday to Friday, 8 am - 5 pm.

Available around the clock

Send us a message using our contact form. Villeroy & Boch will respond as quickly as possible.

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