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Guarantee

Quality on principle

Not only do Villeroy&Boch floors meet the prescribed norms, they consistently exceed them. This is possible because Villeroy&Boch floors are produced fully integrated (from the tree to the finished panel) and pass through extensive testing and measuring facilities. For this reason, guarantees can be given on Villeroy&Boch floors which go far beyond warranties under law.

Villeroy&Boch provides buyers in addition to the unencumbered guarantee under law, an additional guarantee covering the abrasion resistance of the floor’s surface. It extends from the date of purchase and covers the products as follows:


CONDITIONS OF GUARANTEE

Villeroy&Boch laminate panels must be checked before and during installation for any defects. No liability is accepted for laminate flooring installed despite visible defects. Villeroy & Boch laminate floors must be installed properly according to the instructions, in a dry room, and in accordance with the respective use class. No liability is accepted for laminate floors installed in damp rooms. Abrasion areas on laminate floors must be clearly visible and at least 1 cm² in size. And in particular the design layer must be completely abraded. No liability is accepted for abrasion on the edges of the elements or for unusual or im- proper use, and in particular for damage caused by mechanical stress.

Validity of guarantee is dependent on regular cleaning and maintenance of Villeroy & Boch floors as described in the care instructions. Claims under guarantee are valid only if submitted within 30 days of ascertaining damage and accompanied by the original receipt from the retailer. In investigating a guarantee claim, we retain the right to examine the floor in question on site.

OUR GUARANTEE

In cases falling under guarantee, we will deliver a replacement for the damaged element. If the flooring in question is no longer available, then the buyer can choose a replacement of equal value from the current Villeroy&Boch product line. Since an annual 10% depreciation in the value of laminates can be assumed, delivery of a compensation product is dependent on payment of the appropriate difference by the buyer. No liability is accepted for further damages, especially consequential damages such as those incurred during installation or removal, or transport costs for damaged Villeroy&Boch laminate floors.